The information we collect
We may collect personal information about you which you give to us when you use our Services. The provision of the Services to you may also require us to store details of your transactions, together with details of your financial information. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.
Purposes for which we use information about you
We may use your personal information for the following purposes:
to enable you to access and use the Services; and/or
to personalise aspects of our overall service to you; and/or
to communicate with you; and/or
to process a transaction between you and a third party.
Passing on information about you
Please be aware that once you use our Services, you will be regarded as having given your consent to us disclosing your personal information to the following parties:
third party providers whose products or services are listed on the results pages of the channels on our website, for the purposes of obtaining an online quotation for you or comparing different products and services as requested by you;
The Financial Services Authority and/or other regulatory/governing bodies for the purposes of compliance monitoring;
other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent.
Informing you of offers and services which may be of interest
We would like to keep you updated by phone, e-mail or text of other products and services which we feel you may benefit from. For example, we may e-mail you letting you know how you could save money by switching product and services. Wherever we capture your data you will be asked to confirm your acceptance of us using your data for these purposes. By providing your information when you use our site, you consent to us disclosing your personal information to the following parties:
Our trusted business partners, whose products and services may save you money.
You can ask us to stop passing your information to third parties for marketing purposes at any time, which we will do. Such a request may result in us ceasing to offer the Services to you.
We may disclose information about you in connection with legal proceedings or potential legal proceedings or if otherwise permitted to do so by law.
When you agree to receive any electronic communications from us, you also agree to receive additional communications on products and services which we believe you may be interested in. Any electronic communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time.
Third party providers and data privacy
How to opt out
You may express a preference for receiving telephone and e-mail contacts from us. Specifically, you may receive e-mails or calls regarding our service from time to time. If you do not wish to receive these e-mails or phone calls, you may send an email to us at firstname.lastname@example.org with the header UNSUBSCRIBE. If you elect to opt out of receiving contacts by telephone or e-mail, you will not receive updates on new product information or special offers.
You have the right, under section 7 of the Act, to access information held about you. Your right of access can be exercised in accordance with the Act by writing to us at email@example.com. Any access request may be subject to a small statutory fee to meet our costs in providing you with details of the information we hold about you.
We may also collect information about your computer, including where available your IP address, operating system and browser type using a cookie file which is stored in the hard drive of your computer. Cookies help us to improve our website and deliver a better and more personalised service to you. They enable us to:
personalise your experience on our website, speed up your searches and help us select services or materials for inclusion on the website which may be of interest to you.
monitor general traffic patterns and usage of our Website to help us to improve our Website design and layout. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of our Website.
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How to complain…
At first instance, please contact the Complaints Department and we will try and resolve your complaint verbally. If we cannot resolve your verbally you can make a formal complaint in writing to:
or you can e-mail your complaint to: firstname.lastname@example.org
How Impressia Limited will deal with your complaint...
We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that Impressia Ltd will adhere to respond to your query.
Within 7 Working Days of Receipt of Your Complaint You Will Receive From Us...
An acknowledgement to let you know that your complaint is being dealt with and to provide you with contact details of the person dealing with it.
Within 30 Days You Will Receive From Us…
The final response from us. This will include the findings from our investigation and details of any compensation we have concluded is payable to you (if appropriate).
Terms and Conditions
This site is intended for use only by those who can access it from within the UK
This site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this site shall be determined in accordance with such laws.
If you believe any information on this site is inaccurate or have any suggestions on how the content of this site could be improved or if you have questions on a particular product or service please contact us
We will update the content of this notice from time to time. Please ensure that you visit this page regularly and refresh your browser to ensure your information is up to date.
It is your responsibility to ensure that your computer is virus protected. We accept no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.
Accuracy and Validity of Information
Whilst we take all reasonable steps to ensure that the information contained within these pages is accurate and up to date, it is nonetheless supplied on an "as is" basis and accordingly we do not accept any liability for any errors or omissions. If you are in any doubt as to the validity of information made available within these pages, we recommend you seek verification by contacting us
Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum. In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.
Third Party Websites
This website may also contain links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website.
In accordance with the guidelines and rules set out in the Data Protection Act 1998. We will not disclose your personal details to any third parties unless it is necessary to do so. On those occasions when we do need to disclose personal information, such as preparing Key Facts Illustrations for you, processing your business, or obtaining compliance and regulatory advice, we will do so on a confidential basis and in accordance with the Data Protection Act.
What we use personal data for
We collect personal data to enable us to identify you and to deliver personalised offers and promotions based upon your demographics and product purchase profile, and for the purposes of statistical analysis. The information is used for system administration purposes and to form personalised profiles and demographics that we may use to improve the content of our communications to you.
What we won't do with your personal data
We will not sell, rent or disclose your personal details to any third parties, except:
When required to do so by law
In response to a valid legal request by a law enforcement officer or government agency
When you have explicitly or implicitly given your consent.
Access To Personal Data
Under the Data Protection Act 1998 you can request copies of the personal information we hold on you by contacting us via writing